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TO: Mayor Richard C. Irvin
FROM: Jacqueline Hobday, Director Emergency Communications
Liz Robinson-Chan, Commander, Bureau of Support Services
Jim Birchall, Superintendent Fleet and Facilities Maintenance
Michael Pegues, Chief Information Officer
Jeff Anderson, Deputy CIO
DATE: June 8, 2022
SUBJECT:
A Resolution requesting authorization to remodel the City's Public Safety Answering Point (PSAP) and Backup Communications Center (BCC) utilizing several firms in an amount not to exceed $1,300,531.50 with a 3% contingency, for a total award of $1,339,547.45.
PURPOSE:
The City of Aurora's PSAP and BCC opened in January, 2010 and have not seen significant updates to facilities or furniture since opening. The updates proposed in this resolution will address longstanding issues with furniture, sound quality in the room as well as lighting.
BACKGROUND:
Current furniture in the PSAP and BCC is over 12 years old and is in poor condition. With the addition in recent years of new technology at each PSAP operator workstation, more effective workspaces are required. This includes space for multiple monitors, radio equipment and multiple desktop computers.
With high ceilings in the current space and no noise dampening, operators have a difficult time communicating with residents when multiple calls are handled simultaneously.
The new furniture will provide a much better ergonomic environment that supports equipment necessary at a modern PSAP operator workstation. The lowered ceilings, improved carpeting and sound damping will provide for a much quieter call taking experience.
DISCUSSION:
Costs for this remodel are broken down in to four areas:
- PSAP Remodel
- Costs for construction and furniture
- Third party hardware reinstallation
- removal and reinstallation of proprietary hardware
- BCC Remodel
- Costs for construction and furniture
- Additional PSAP Services
- Video wall, manager's office and cabling
Detailed pricing is summarized in the ...
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