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TO: Mayor Richard C. Irvin
FROM: Matt Thomas, Support Services Commander
Jacqueline Hobday, Director Emergency Communications 911
Jeff Anderson, Deputy CIO
DATE: April 19, 2021
SUBJECT:
Requesting approval to award three change requests to Next Generation 911 (NG911) phone system project to Intrado Life and Safety Solutions, Corp (originally approved under R20-143 in July 2020 for $1,251,110. These changes are: to Intrado Life and Safety Solutions for $20,160, to Word Systems, LLC for $6,690 and to Sentinel Technologies, Inc. for $14,822 for integration with the Intrado Viper NG911 phone system.
PURPOSE:
On July 28, 2020, The Aurora City Council approved the selection of the Intrado Viper Next Generation 911 (NG911) system to replace the existing Patriot 911 system to comply with the next generation 911 State mandate.
The implementation of the NG911 system is currently underway and technical design completion has revealed the need for additional equipment and services to integrate the NG911 system with the current City telephony and 911 recording systems.
BACKGROUND:
At the time of selection, it was understood that the NG911 system could fully operate as a part of the City's network using existing equipment. During technical design, it was determined that the NG911 solution needed two additional routers to integrate with the City's network. Intrado will supply these routers as part of the complete NG911 system at a monthly cost of $336 which is $20,160 over the 60-month term of the contract.
The City utilizes the NICE Recording system (NICE) for logging and synchronizing 911 calls placed to the City's 911 Call Center. To integrate the NICE system with the NG911 system, additional services are required from Word Systems, LLC, totaling $6,690.
The City utilizes the Cisco Unity Call Manager system (Call Manager) for all inbound and outbound calls to City locations. To integrate Call Manager with the NG911 system, additional services are requir...
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