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TO: Mayor Richard C. Irvin
FROM: Michael R. Pegues, Chief Information Officer
Clayton Muhammad, Director Public Information Officer
DATE: February 25, 2020
SUBJECT:
Requesting approval for a three-year software maintenance agreement with Zencity Technologies US Inc. for the Zencity platform in the amount of $144,000.00 which will be paid annually in the amount of $48,000.00.
PURPOSE:
Zencity is a platform for understanding people in the city on a wide scale. With the use of advanced AI algorithms, we analyze data from social media, city hotlines and other relevant sources, and provide local government stakeholders with detailed, real time insights about how their citizens view and use the city. The analysis can be accessed through a web-based interface on desktop and mobile devices.
The City will be piloting both social to 311 and the inclusion of Spanish Algorithm to enhance city efforts to help collect, organize and handle potential resident request being shared on social media. Zencity's unique machine learning technology can translate Spanish into English and thereafter assign a topic, category, and sentiment to posts and comments.
BACKGROUND:
The ZenCity platform collects data about citizen interactions from a variety of sources and analyzes them in real time using a set of Machine-learning based algorithms. The analyzed data can be accessed via a variety of graphs on our admin dashboard, including the following:
1. PLATFORM FEATURES
1.1. Category bar chart - the main bar chart shows how many interactions relate to each area of responsibility of the city, and what is the sentiment towards that topic. The name and number of topics can be modified to fit the customer's needs based on our list of automatically identified sub-categories.
1.2. Alerts and notifications - the platform can create alerts about popular posts or comments or about significant changes in whole categories. The alerts can be accessed through the ...
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