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TO: Mayor Richard C. Irvin
FROM: Jacqueline Hobday, Director Emergency Communications
Michael Pegues, Chief Information Officer
Jeff Anderson, Deputy CIO
DATE: May 17, 2022
SUBJECT:
A Resolution requesting approval to utilize the services of Intrado Life & Safety Solutions Corporation to connect the State-supplied ESInet Next Generation 911 service lines to the existing Intrado Viper Next Generation 911 solution, in an amount not to exceed $23,400.
PURPOSE:
To support the City of Aurora's public safety departments and comply with state and federal standards, the City seeks to connect the existing Intrado Viper Next Generation 911 (NG911) system approved in R20-143 and R21-120 to the State's Emergency Services Internet Protocol Network (ESInet).
This will enable the City's Public Safety Answering Point (PSAP) to connect to other PSAP centers, send voice, text messages, and multimedia and more via IP networks which cannot be performed with the legacy AT&T service lines. The State of Illinois has mandated PSAPs in Illinois adhere to the NENA i3 standard for NG911.
BACKGROUND:
As NG911 is a statewide solution, each Public Safety Answering Point (PSAP) must be able to obtain access to the statewide ESInet. The City's 911 system was upgraded to support NG911 with the Intrado Viper system. The Intrado Viper system purchase was originally approved by Council with R20-143 and integrated with the City's existing NICE 911 recording platform and Cisco telephony infrastructure with R21-120.
AT&T has delivered the new Internet Protocol (IP) service lines and the City now requires Intrado to connect those lines to the Viper system. Once connected, the City's Viper NG911 solution will be connected with the State's ESInet network.
The new, connected, solution will provide interoperability between other emergency service and PSAP agencies. State legislation on phone systems requires NG911 capabilities that the new ESInet system provides.
DISCUSSION:
Intrado is...
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