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TO: Mayor Thomas J. Weisner
FROM: Kenneth Nelson
DATE: September 16, 2016
SUBJECT:
Request a resolution authorizing the purchase of NICE Digital Voice Logging, Upgrades and Maintenance from Word Systems, Inc. for the 911 Dispatch Center, to support Police and Fire Departments, in an amount not to exceed $243,751.00 over a five year period.
PURPOSE:
In 2009, Word Systems was contracted by the City for the purchase of a NICE Digital Voice Logging system to replace the City's legacy public safety call recording system. The NICE logger was purchased and configured to work in conjunction with the Harris radio and the Patriot 911 telephone systems acquired around the time of opening the new Police facility. NICE's system logs and records all audio related to answering and dispatching emergency services in the Aurora 911 PSAP (Public Safety Answering Point). After many years of service, the NICE logger now requires upgrades and component replacements. The planned upgrades will allow the NICE logging system to continue to adequately serve Public Safety.
Software upgrades made as part of this update would facilitate a faster turnaround of subpoenas and FOIA requests. Today, requests for audio that are related to receiving and dispatching 911 calls are produced by dispatch and sent to Records for appropriate release. New software from the upgrades will be made accessible to the Records department allowing for faster responses to these requests.
BACKGROUND:
Word Systems, Inc. was the original installer of the system; they have also maintained the system since its installation. In addition, Word Systems has specialized expertise and understanding which allows them to provide support at a high level. With this specific understanding of our installation, we feel they are uniquely qualified to perform the upgrades.
The quote from Word Systems, Inc. includes upgrades and replacements to the existing system, and five years of maintenance and support. Outside of nor...
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