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TO: Mayor John Laesch
FROM: Katrina Boatright, Seniors and Disabilities Services, Manager
DATE: 5/28/2025
SUBJECT:
A Resolution to Approve GoGo Grandparent as the Replacement Contractor for the City of Aurora Ride Solution (CARS) Transportation Program through December 31, 2025, utilizing the remaining budgeted funding, not to exceed $100,000.00.
PURPOSE:
To obtain City Council approval for GoGo Grandparent to serve as the replacement contractor for the City of Aurora Ride Solution (CARS) Transportation Program. This change is necessary due to the current contractor, On-The-Go, terminating its call center operations and withdrawing from service provision under the program.
BACKGROUND:
The City of Aurora Ride Solution (CARS) Transportation Program has been providing supplemental transportation services since July 2023, initially launched as a six-month pilot initiative. Administered by the Seniors and Disabilities Services Division, the program was created in response to the growing unmet transportation needs of older adults and individuals living with disabilities.
Through a third-party contractor, CARS provides curb-to-curb rideshare and door-to-door accessible transportation, while also coordinating dispatch and monitoring ride completion to ensure a seamless experience for program participants. Eligible destinations include medical appointments, employment or educational sites, grocery and shopping locations, wellness/nutrition services, and social events.
Each participant may schedule up to 10 one-way rides (5 round trips) per month, helping ensure consistent and equitable access to essential services and community engagement opportunities.
Through community engagement, the Division identified that many existing transportation programs operated by local organizations were unable to meet demand due to a range of challenges, including limited service areas restricted by county boundaries, shortages of volunteer drivers, affordability concerns,...
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