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TO: Mayor John Laesch
FROM: Commander Bryan Handell, Police Central Services
Jeff Anderson, Deputy CIO
William Brown, IT Project Manager
DATE: 05/28/2026
SUBJECT:
A Resolution authorizing a five-year amendment to the original agreement for electronic citation and administrative hearing adjudication software from Quicket Solutions, Chicago, IL, for an amount not to exceed $524,440.00.
PURPOSE:
The City seeks to amend the original contract approved by Resolution R22-109 to continue to provide electronic citation ticketing and adjudication processes from Quicket Solutions (Quicket) One electronic citation and administrative hearing adjudication system has been used city-wide for five years and has standardized the process among the several city departments that issue citations and has helped ensure citations are all adjudicated in to the same standard.
BACKGROUND:
Prior to implementing the Quicket solution, Aurora police officers issued traffic citations manually using pen and paper. Each violation required a separate citation, resulting in repetitive entry of the same information. Citations were written on a four-part carbon copy form: one copy for the court clerk, one for police records, and two for the violator. Officers also had to re-enter the same data into a separate computer program used to track state-mandated traffic stop demographic information.
In addition to the police department, various other city departments issued citations using different systems. These departments were able to adopt the new electronic citation system for ordinance violations, creating greater consistency across departments and enabling the use of a centralized online payment portal.
The Law Department was also seeking a single system to manage the adjudication of administrative hearings for ordinance violations citywide. The Quicket solution includes an adjudication module that will be utilized for all administrative hearings.
Existing police department laptop...
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