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TO: Mayor Richard C. Irvin
FROM: Jacqueline Hobday, Director Emergency Communications
Liz Robinson-Chan, Commander, Bureau of Support Services
Michael Pegues, Chief Information Officer
Jeff Anderson, Deputy CIO
DATE: May 17, 2022
SUBJECT:
A Resolution requesting purchase of two laptops and 5 years of technical support services from Intrado Life & Safety Solutions Corporation for an amount not to exceed of $28,806.
PURPOSE:
To support the City of Aurora's public safety departments and Next Generation 911 (NG911) dispatching capabilities from the City's Mobile Command Post (MCP) and from tactical dispatch locations, staff is requesting the purchase of two laptops and five years of remote technical support provided by the City's existing NG911 solution provider, Intrado.
BACKGROUND:
These laptops will allow APD personnel to remotely answer and communicate via the Viper NG911 system while outside of the PSAP rooms.
This capability will allow APD personnel to extend PSAP services while inside the MCP and when a tactical dispatcher is needed onsite at an emergency.
The Intrado Viper system purchase was originally approved by Council with R20-143 and integrated with the City's existing NICE 911 recording platform and Cisco telephony infrastructure with R21-120.
DISCUSSION:
Intrado is the sole vendor that can connect these laptops to the Intrado Viper system and provide the remote technical support necessary to maintain these laptops.
As with the other Intrado devices installed in City PSAP, these laptops are automatically backed up to the centralized Intrado database at APD. During the course of the agreement, if either of the laptops fail to work properly, Intrado will provide a replacement laptop at no additional cost to the City.
Funds are available in the Information Technology Other Services/Wireless ETSB account 211-3537-421.38-13.
IMPACT STATEMENT:
Without this remote capability, APD will be unable to dispatch personnel while onsite at an e...
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