cover
TO: Mayor Thomas J. Weisner
FROM: Charles Koch, Assistant Director of Finance
DATE: December 9, 2014
SUBJECT:
A Resolution Authorizing the Purchase of an Exterior Payment Kiosk for Revenue & Collection Division to Receive Payments on City of Aurora Accounts.
PURPOSE:
To obtain the City Council's approval of the attached resolution that would authorize the purchase of an exterior payment kiosk for City of Aurora payments and provide for annual maintenance.
BACKGROUND:
We have been exploring options to increase our customer service without adding staff or increasing the work load on current staff. A payment kiosk does both of these.
DISCUSSION:
A payment kiosk that can be accessed by the public at any time provides the ability to pay a city bill when our lobby is not open. The kiosk will facilitate the completely automated processing of payments (i.e. without staff having to handle the payments). Currently, the kiosk only accepts water bill payments. However, the vendor is developing the capacity to process other types of payments such as parking fines. The expanded functionality is expected to be available in 2015. We have confirmed that the payment kiosk is compatible with any of the enterprise resource platforms that the city is considering for implementation.
The purchase price of the kiosk is $38,349.00. The cost of maintenance for the first year is included in the purchase price. After the first year annual maintenance cost will be $3,600.00 for software (Sungard Fusion) and $5,170.00 for hardware (Adcomp Systems).
IMPACT STATEMENT:
Little or no impact on any city department.
RECOMMENDATIONS:
That the City Council adopt the attached resolution that will authorize the purchase of a payment kiosk through Sungard Public Sector and provide for annual maintenance.
cc: Alderman O'Connor, Chairman
Alderman Mervine
Alderman Bohman
Alderman Peters, Alternate
CITY OF AURORA, ILLINOIS
RESOLUTION NO....
Click here for full text