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TO: Mayor Richard C. Irvin
FROM: Michael R. Pegues, Chief Information Officer
Martin S. Lyons, Chief Financial Officer/City Treasurer
DATE: March 28 ,2021
SUBJECT:
A Resolution requesting ratification of Professional Services for IT Project Management Office (PMO) Framework and Toolkit with Crowe, LLP, 225 W. Wacker Drive, Chicago, Illinois 60606 in the amount not to exceed $60,000.
PURPOSE:
The City of Aurora IT Division is seeking assistance from Crowe to develop an IT PMO Framework and Toolkit to help build the PMO, including components identified in the statement of work in section 3. This also includes facilitating 1 quarterly update and equipping IT leadership to facilitate future updates to the Aurora Technology Plan (also called "IT Strategic Plan). Goals include:
1. Establish IT PMO standards and governance model.
2. Build IT's capacity to lead and manage technology project with improved success and proactive strategy that support the goals of the city and its various stakeholders
3. Strengthen communication and processes across city department stakeholders in working with IT to implement projects that have a technology component.
4. Improve consistency across all projects, relating to scoping, analysis, development, launch, and ongoing support.
5. Enhance transparency of project through clear reporting and dashboards that show status, identify issues with mitigation strategies, and include escalation procedures.
6. Update the city's Technology Plan with quarterly prioritization and stakeholder collaboration.
7. Provide ad hoc coaching and support to city IT Project Managers.
BACKGROUND:
One of the guiding principles of the IT Division evolution outlined in the Technology Strategic Plan is the "One IT" concept, which focuses on creating cooperative and collaborative IT service provision. A critical component of this model was the City of Aurora's 2018 establishment of an IT project management office (or 'PMO').
Over the past year, the P...
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