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TO: Mayor Richard C. Irvin
FROM: Michael R Pegues, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
Erick Davis, IT Service Desk Coordinator
DATE: April 10, 2024
SUBJECT:
A Resolution authorizing the Director of Purchasing to purchase a 3-year subscription for remote desktop connectivity software to Optiv Security, Inc., of Denver, CO, for $134,109.12.
PURPOSE:
The City IT Department wishes to extend usage of the BeyondTrust Remote Desktop connection software as it has proven to be a highly effective remote support tool.
BACKGROUND:
Prior to the installation of BeyondTrust, when corrective action was needed on city staff computing devices, either IT staff traveled to employee locations or city staff brought the device to City Hall.
This lead to unnecessary downtime for staff members and increased employee travel time between City Hall and employee location.
DISCUSSION:
After a competitive bidding process using MarketPlace.city, City IT staff selected the BeyondTrust solution provided by Optiv Security (Optiv) as the best solution. A one-year trial contract was awarded to Optiv via Council resolution R23-110.
After a successful year of use, the IT Department desires to continue to utilize the secure method provided by BeyondTrust to connect remotely to computing devices and perform the corrections necessary. This has shown significantly decrease downtime, increase efficiency and reduce travel to and from City Hall.
An agreement was reached with Optiv to provide BeyondTrust for 3 years at a fixed rate of $44,703.04 annually. The total three-year cost for this solution is $134,109.12.
Funds are available in 101-1280-419.38-11 - Computer Software - for this purchase.
IMPACT STATEMENT:
The City IT Department manages over 1,200 computing devices, most of which is done manually. A lack of remote connectivity software will lead to increased downtime for City staff and increased support time for IT staff a...
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