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TO: Mayor John Laesch
FROM: Ram Tyagi, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
Mark Taghap, Chief Information Security Officer
DATE: July 13, 2026
SUBJECT:
A Resolution authorizing the purchase of one year of Fortinet's Forticare supported security services to Worldcom Exchange, Inc.
PURPOSE:
This resolution is requesting technical services on the City-owned Fortinet firewalls.
BACKGROUND:
The City's firewall is one of the most important cybersecurity systems protecting our network, data, and public services. Similar to how security personnel monitor who enters and exits a building, the firewall monitors and controls digital traffic entering and leaving the City's network. It helps prevent cybercriminals, malware, ransomware, and other unauthorized activity from reaching City systems.
FortiCare is the manufacturer's support and maintenance service for the City's Fortinet firewalls. Maintaining this support is critical because it provides:
? 24/7 Technical Support
? Security Updates and Threat
? Software and Firmware
? Rapid Response During Emergencies
? Protection of Critical City Services
DISCUSSION:
The City of Aurora's Information Technology Department recommends awarding the annual Fortinet FortiCare supported security services to Worldcom Exchange, Inc (WEI) in the amount of $90,296.43. IT brings this item forth annually for approval to ensure the continued maintenance, reliability, and vendor support of this critical systems.
WEI is a technology solutions provider that delivers information technology products, services, and support to public and private sector organizations, including networking, cybersecurity, cloud solutions, communications, and data center infrastructure. WEI operates a 24x7x365 Network Operations Center (NOC) staffed by technical professionals who continuously monitor and support critical systems to help identify and respond to issues before they impact operations. For the City, WEI serv...
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