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TO: Mayor Richard C. Irvin
FROM: Michael R Pegues, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
Erick Davis, IT Service Desk Coordinator
DATE: March 3, 2023
SUBJECT:
A Resolution to award a one-year contract for remote desktop connectivity software to Optiv Security, Inc., of Denver, CO, for $38,771.43.
PURPOSE:
The City IT Department currently manages over 1,200 computing devices, most of which is done manually. This leads increased downtime for City staff and increased support time for IT staff as service of these devices is currently performed in person.
BACKGROUND:
Currently, when corrective action is needed on city staff computing devices, either IT staff travels to employee locations or city staff bring the device to City Hall.
This leads to unnecessary downtime for the staff member and increased employee travel time between City Hall and employee location
The IT Department desires to utilize secure methods to connect remotely to computing devices and perform the corrections necessary. This will significantly decrease downtime, increase efficiency and reduce travel to and from City Hall.
DISCUSSION:
The city engaged Marketplace.city to find a Remote Desktop connectivty software provider.
Process Overview:
-- Created Market Landscape with 25+ companies
-- Created Opportunity and Scope document based on Aurora IT needs
-- Based on the market landscape and City Stakeholder review, publicly posted and distributed the Opportunity and Scope Document for vendors to complete in order to be included in the reporting and selection process.
-- It was posted and distributed on 5/4/22 and closed 5/25/22.
-- There were 7 responses completed by the deadline
-- After reviewing their proposals, Aurora stakeholders met with a subset of these respondents to get a better sense of their solution capabilities.
-- Stakeholders submitted final scoring resulting in the recommended solution - BeyondTrust ...
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