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TO: Mayor Richard C. Irvin
FROM: Michael Pegues, Chief Information Officer
Jeff Anderson, Deputy CIO
DATE: December 6, 2023
SUBJECT:
Resolution authorizing the Director of Purchasing to enter into an enterprise service agreement with Selectron Technologies for multiple Interactive Voice Response (IVR) systems.
PURPOSE:
Resolution R23-240 approved the purchase of Selectron's SelecTXT product that provides connectivity directly with Central Square's TRAKiT solution to allows constituents and contractors increased flexibility in scheduling inspections, reviewing results, and following permit progress throughout the course of their project.
After this purchase and continued discussions with Selectron, City staff determined that to reduce risk, increase payment card industry (PCI) compliance and achieve economies of scale, it was in the City's best interest to combine all Selectron products into one coterminous contract.
BACKGROUND:
This original requests for the use of Selectron products over the years stem from the desire to allow fees to be paid over the phone and most recently from contractor complaints needing to more quickly and easily setup inspections.
The City has had good success with the Selectron products and now wishes to consolidate the contracts and move the services to the Selectron private Internet cloud.
DISCUSSION:
By moving these services to the cloud, Selectron will be responsible for the performance of the service as well as any hardware, operating system or software upgrades required. This reduces risk to the City and inline with the IT Strategic Plan that desires to move customer facing services to more secure cloud-based platforms.
The five-year cost of the consolidated Selectron products is shown below:
Product
Year 1
Year 2
Year 3
Year 4
Year 5
Total
Relay SelectTXT
17,375.00
8,000.00
8,000.00
8,000.00
8,000.00
49,375.00
Managed Service
67,780....
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