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TO: Mayor John Laesch
FROM: Bryan Handell, Aurora Police Commander, Bureau of Administrative Services
Mike Kaufman, Aurora Fire Department Assistant Chief of Support Services
Ram Tyagi, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
DATE: July 21, 2025
SUBJECT:
A resolution authorizing the director of purchasing to enter into a five year agreement with Mark43, Inc. of New York, New York and ancillary vendors at a cost of $4,020,267.64 for the purposes of obtaining a CAD/RMS system and developing interfaces required for system functionality.
PURPOSE:
The purpose of this Resolution is to request permission to proceed with the purchase of Computer Aided Dispatch and Police Records Management Systems. This includes a request for permission to sign contracts for software and services from Mark43, Inc. Mark43, Inc. has been selected to provide its CAD product for a unified CAD (Computer Aided Dispatch) system for both Police and Fire dispatching. Mark43's RMS (Records Management System) was also selected to provide Police RMS software.
BACKGROUND:
The City's existing CAD and RMS are provided by Hexagon. These two systems form the basis of all Police and Fire operations. They were purchased in 2015 for almost $5 million.
The city has paid additional hundreds of thousands of dollars to develop new software integrations with various other systems and to comply with state mandates. These systems are at the end of their life. Hexagon no longer provides resolution for low-level problems, and they plan to end all support for these systems within the next one to two years.
In addition, there has been broad dissatisfaction among Police, Fire, and IT staff with these systems. Many of the features promised in the original contract were never provided or did not function as promised. While the city did receive financial reimbursement for these missing or sub-par functions, it has reduced employees' efficiency and forced the develop...
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