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TO: Mayor Thomas J. Weisner
FROM: Beatrice Torres, Asst. Finance Director of Water Billing
DATE: November 1, 2016
SUBJECT:
Resolution increasing purchase order number 281925 with Language Line Services by the amount of $25,000.00 for translation services for the remainder of 2016.
PURPOSE:
To obtain council authority to increase Purchase Order 281925 with Language Line Services from $20,000.00 to $45,000.00 for translation services requested on behalf of our customers who speak a language other than English.
BACKGROUND:
The city has used Language Line Services since 2003. This year, with the Meter/Reader Change Out Program, we saw an increase in customer calls for translation services in the Water Billing Division. In order to serve the customer most efficiently, language translation services is necessary. We have used our own city staff translators in the past. However, the number of callers requiring translation services has significantly outpaced the ability of the in-house staff to meet the need. Therefore, we have sought additional translation services from an outside vendor, Language Line Services. The demand has been so great for these services that the authorization to obtain them needs to be increased.
DISCUSSION:
A budget transfer has been created to provide funding for this service in account number 510-2560-511.44-15.
IMPACT STATEMENT:
This resolution must be adopted in order to ensure that payments for translation services received in 2016 comply with the City of Aurora's Purchasing Policy.
RECOMMENDATIONS:
Please consider adopting the attached resolution.
cc: Alderman O'Connor, Chairman
Alderman Mervine
Alderman Bohman
Alderman Mesiacos, Alternate
CITY OF AURORA, ILLINOIS
RESOLUTION NO. _________
DATE OF PASSAGE ________________
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A Resolution Ratifying Purchases from Language Line Services in the Amount of Twenty Five Thousand Dollars ($25,000.00) for Translation Services for the Water Billing Division.
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