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TO: Mayor Richard C. Irvin
FROM: Jeff Anderson, Deputy Chief Information Officer
Michael Pegues, Chief Information Officer
DATE: November 4, 2022
SUBJECT:
A Resolution authorizing a professional services agreement with Intergraph Corporation ("Hexagon") of Madison, Alabama, for a computer-aided dispatch (CAD) resident administrator (RSA), in a contract amount not to exceed $204,587.00.
PURPOSE:
Resolution R22-367allowed for a CAD RSA to be onsite for one year to provide improvements to Hexagon CAD solution.
The City of Aurora IT Department is seeking continued assistance from Hexagon Safety and Infrastructure to support Infrastructure technical workload and projects as identified in the statement of work. Duties include but are not limited to:
1. Single technical point of contact for logging and resolving system issues
2. Creating custom reports for the CAD system
3. work with the Customer's systems administration staff to manage and work with the Hexagon systems as directed by the Customer.
4. Provide setup, configuration, database backups, database performance, and general Hexagon System administration duties.
5. Perform Hexagon CAD-MPS server setup and configuration.
6. Manage the CAD-MPS system security and access to the Hexagon System per Customer instructions and security plan.
7. Develop and maintain Hexagon System Support procedures as needed.
8. Perform the first level of diagnostics for failures, identifying hardware or software problems
9. Perform routine, daily operational tasks applicable to Hexagon System operations, such as purging system log files, checking database size, archiving data, the status of interfaces, and remote connections
10. Perform the scheduling and administration of the CAD-MPS server backups and recovery of data and configuration files per the Customer's guidelines
11. Change, customize and manage user-configurable forms for the CAD-MPS software (where possible)
12. Monitor Hexagon System loading and efficient guid...
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