cover
TO: Mayor John Laesch
FROM: Bryan Handell, Aurora Police Commander, Bureau of Administrative Services
Jacqueline Hobday, Director of Emergency Communications 911
Ram Tyagi, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
DATE: July 13, 2026
SUBJECT:
A resolution authorizing the director of purchasing to enter into a three-year agreement and two one-year options with Equature of Southfield, MI for a total of $301,078.90 for a dispatch recording system.
PURPOSE:
The City seeks a partner to provide a modern, highly resilient Public Safety Dispatch Recording and Multimedia Logging System. This critical system will maintain discrete recordings of incident-initiation calls between the public, APD dispatchers, and first responders. Beyond hosting these multimedia files, seamless linkage to Aurora's Records Management System for organization and retrieval will be required from the selected partner.
BACKGROUND:
The City's existing Dispatch Recording Systems (DRS) are currently at the end of the contract and staff desires to have one DRS solution for all necessary recordings. Currently 911 calls and radio recordings are recorded by separate solutions. This solution will provide one DRS for recordings.
DISCUSSION:
City Staff from APD and IT engaged Marketplace.city to for initial market research and then to conduct the RFP. The process overview is below.
After several meetings to discuss the City's needs and specific timeline, Marketplace.city drafted the Solicitation for vendors to complete to be included in the reporting and selection process.
-- The solicitation was publicly posted on 3/2/26 and closed 3/23/26.
-- Five responses were completed by the deadline
-- 3/25 -Vendor Response Data was reviewed
-- Axon did not advance due to prohibitive cost.
-- Demonstrations occurred between April 6 - 16
-- Demonstrations conducted with Equature, Exacom, Word Systems Incorporated / WSI (NICE Inform), and Nelson ...
Click here for full text