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TO: Mayor Richard C. Irvin
FROM: Michael R. Pegues, Chief Information Officer
Clayton Muhammad, Director Public Information Officer
Jeff Anderson, Deputy Chief Information Officer
DATE: December 7, 2022
SUBJECT:
Requesting approval for a three-year software maintenance renewal agreement with Zencity Technologies US Inc. for the Zencity platform in the total amount of $264,000 ($88,000 annually).
PURPOSE:
Zencity is a platform for understanding people in the city on a wide scale. With the use of advanced AI algorithms, we analyze data from social media, city hotlines and other relevant sources, and provide local government stakeholders with detailed, real time insights about how their citizens view and use the city. The analysis can be accessed through a web-based interface on desktop and mobile devices.
The City has utilized the Zencity platform since 2019 (Resolution R20-093) for both social to 311 and the inclusion of Spanish Algorithm to enhance city efforts to help collect, organize and handle potential resident request being shared on social media. Zencity's unique machine learning technology can translate Spanish into English and thereafter assign a topic, category, and sentiment to posts and comments.
The City also wishes to extend the Zencity platform to utilize the Community Survey platform to perform surveys among residents concerning various City services. These types of surveys have been utilized by several government agencies to increase collaboration and transparency around City decision making processes as well as gathering resident satisfaction metrics for better performance management.
BACKGROUND:
The ZenCity platform collects data about citizen interactions from a variety of sources and analyzes them in real time using a set of Machine-learning based algorithms. The analyzed data can be accessed via a variety of graphs on our admin dashboard, including the following:
1. PLATFORM FEATURES
1.1. Category bar chart - the main ...
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