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TO: Mayor Richard C. Irvin
FROM: Michael R Pegues, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
Mariuz Gil, Director, Infrastructure & Operations
DATE: December 7, 2022
SUBJECT:
A Resolution to award a contract for a three-year Managed Phone Service Partnership to Sentinel, of Downers Grove, for $307,102.96.
PURPOSE:
The City IT Department currently manages nearly 1,000 land-line telephony devices & lines for city staff. The city telephone network has become quite complex and is not running on the current technologies which leads to inefficiencies for staff and additional costs. This Managed Phone Service Partnership (MPSP) will reduce infrastructure and equipment costs while allowing employees to stay connected with both internal and external stakeholders and across any device and any location they utilize the service.
BACKGROUND:
Following the City's move to a managed service in other areas (Managed Security Services, Managed Infrastructure), the City sought to partner with an expert provider that could provide support, maintenance and eventually replacement and management of hardware and/or other service contracts.
The current Cisco-based system is not current and is therefore unable to utilize more cost-effective and efficient voice over Internet protocol (VOIP) solutions and does not integrate with city staff computing devices (laptop/pc, cell phones). The City does utilize VOIP protocols for internal calls, but all inbound and outbound calls still traverse the traditional public switched telephone network (PSTN).
In addition to being less costly, full VOIP solutions allow for connecting with an employee regardless of whether they are on a cell phone, on their computer or at their desk.
DISCUSSION:
The city engaged Marketplace.city to find a MSPS.
Process Overview:
-- Marketplace.city created Market Landscape with 8 Companies
-- Project team reviewed Market Landscape, drafted scope and opp...
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