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TO: Mayor John Laesch
FROM: Ram Tyagi, Chief Information Officer
Jeff Anderson, Deputy Chief Information Officer
Erick Davis, IT Service Desk Manager
DATE: December 11, 2025
SUBJECT:
Approve the award of cellular phone services, to Cellco Partnership d/b/a Verizon Wireless (Verizon) using the most recent State of Illinois contract and a one-time retention credit and a one-year term.
PURPOSE:
This award will City IT staff to continue to provide cellular devices to city employees and city equipment.
BACKGROUND:
The City began an initiative to modernize and streamline its cellular communications program for municipal staff. The proposed partnership focuses on three key areas: Cellular Connectivity, Device Management, and Value-Added Programs available to the City.
Connectivity requirements called for reliable 4G-5G LTE service across Kane, DuPage, Kendall, Will, and Cook counties. Device Management required a comprehensive service model covering maintenance, replacement, and lifecycle refresh of all cellular devices. Staff also evaluated value-added offerings that could benefit City employees and the broader community.
DISCUSSION:
The City engaged Marketplace.city to help select a cellular provider.
The Marketplace.city process followed is below:
-- Drafted and publicly posted the Request for Qualifications (RFQ) Document for vendors to complete to be included in the reporting and selection process.
-- It was posted and distributed on 7/12/23 and closed 8/9/23.
The City received three responses by the deadline-AT&T Wireless, T-Mobile, and Verizon. A review team from Public Safety, Purchasing, and IT evaluated the submissions and advanced T-Mobile and Verizon to the RFP stage.
Both vendors received the RFP on 12/6/23 and submitted responses by 12/21/23. City staff from Police, Fire, and IT conducted extensive testing throughout spring and summer 2024, evaluating cellular phones and various data devices citywide.
During testing, the City r...
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