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TO: Mayor Ricard C. Irvin
FROM: Joshua Ream, Director of Development Services
DATE: July 24, 2023
SUBJECT:
Resolution authorizing the approval of service agreement between Selectron Technologies and the City of Aurora for SelectTXT, a texting interface, with TRAKiT system.
PURPOSE:
The reason for this purchase is to provide City of Aurora customers, both constituents and contractors, increased flexibility in scheduling inspections, reviewing results, and following permit progress throughout the course of their project. The product will also provide staff with additional tools to reduce wait times and provide better overall customer service.
BACKGROUND:
This request stems from the frequent complaints, mostly from contractors, about the need to more quickly and easily setup inspections. When doing work in the field contractors do not typically have ready access to computers and web applications for our system can be difficult to navigate on a phone's web browser. Contractors will then try to call into our office to schedule various inspections, sometimes across multiple permits, tying up clerks for long periods of time, which results in unanswered phone calls, emails, or people waiting in the lobby. Nearly all of them frequently communicate with inspectors and other staff via text messages because of the convenient access of their cell phones and speed of communication.
DISCUSSION:
The overall benefit of this project will be to provide additional means to communicate with the Building and Permits Department when phones are busy, or computers are unavailable at a job site. It will also provide immediate results to contractors so they know when they can schedule their next inspections, or what items caused a failure and thus need correction. In addition it should help with the availability of clerks to help out customers with more complex problems, as they will be less frequently tied up scheduling sequences of inspections or providing inspection results...
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