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TO: Mayor John D. Laesch
FROM: Mark Taghap, Chief Information Security Officer,
Ram Tyagi, Chief Information Officer,
Jeff Anderson, Deputy Chief Information Officer,
Leela Karumuri, Director Cyber and Technology Risk
DATE: November 24, 2025
SUBJECT:
A Resolution to award a one-year contract for KnowBe4, a security awareness training SaaS solution, to Insight Public Sector, Inc. Chandler, AZ in the amount of $25,494.48.
PURPOSE:
The City of Aurora intends to continue using the KnowBe4 Security Awareness Training SaaS platform to educate employees on identifying and preventing cyber threats such as phishing, ransomware, and social engineering attacks. Through interactive, role-based training and simulated phishing exercises, this solution strengthens our first line of defense-our employees and residents. This proactive strategy reduces cybersecurity risks, supports compliance efforts, and fosters a culture of cyber awareness and vigilance throughout the City.
BACKGROUND:
The City of Aurora's Information Technology Department seeks authorization to continue using the KnowBe4 Security Awareness Training Software-as-a-Service (SaaS) solution. Cyberattacks against municipalities are on the rise, with many breaches originating from simple human errors such as clicking on phishing emails or using weak passwords. While technological defenses are essential, employees remain the most common entry point for cyber threats. Continuing the KnowBe4 program empowers staff with the knowledge and skills to identify and respond effectively to these risks. This investment enhances the City's overall cybersecurity posture and helps protect critical public services and sensitive data.
DISCUSSION:
The City of Aurora's Information Technology Department recommends assuming direct management of the KnowBe4 Security Awareness Training Software-as-a-Service (SaaS) solution. Previously administered by the City's Managed Security Service Provider, this transition reflects the I...
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