cover
TO: Mayor Richard C. Irvin
FROM: Jacqueline Hobday, Director Emergency Communications
Liz Robinson-Chan, Commander, Bureau of Support Services
Michael Pegues, Chief Information Officer
Jeff Anderson, Deputy CIO
DATE: May 17, 2022
SUBJECT:
A Resolution requesting purchase of two laptops and 5 years of technical support services from Intrado Life & Safety Solutions Corporation for an amount not to exceed of $28,806.
PURPOSE:
To support the City of Aurora's public safety departments and Next Generation 911 (NG911) dispatching capabilities from the City's Mobile Command Post (MCP) and from tactical dispatch locations, staff is requesting the purchase of two laptops and five years of remote technical support provided by the City's existing NG911 solution provider, Intrado.
BACKGROUND:
These laptops will allow APD personnel to remotely answer and communicate via the Viper NG911 system while outside of the PSAP rooms.
This capability will allow APD personnel to extend PSAP services while inside the MCP and when a tactical dispatcher is needed onsite at an emergency.
The Intrado Viper system purchase was originally approved by Council with R20-143 and integrated with the City's existing NICE 911 recording platform and Cisco telephony infrastructure with R21-120.
DISCUSSION:
Intrado is the sole vendor that can connect these laptops to the Intrado Viper system and provide the remote technical support necessary to maintain these laptops.
As with the other Intrado devices installed in City PSAP, these laptops are automatically backed up to the centralized Intrado database at APD. During the course of the agreement, if either of the laptops fail to work properly, Intrado will provide a replacement laptop at no additional cost to the City.
Funds are available in the Information Technology Other Services/Wireless ETSB account 211-3537-421.38-13.
IMPACT STATEMENT:
Without this remote capability, APD will be unable to dispatch personnel while onsite at an emergency.
RECOMMENDATIONS:
It is recommended to approve the aforementioned purchase.
cc: Finance Committee
CITY OF AURORA, ILLINOIS
RESOLUTION NO. _________
DATE OF PASSAGE ________________
title
A Resolution requesting purchase of two laptops and warranty services from Intrado Life & Safety Solutions Corporation for an amount not to exceed of $28,806.
body
WHEREAS, the City of Aurora has a population of more than 25,000 persons and is, therefore, a home rule unit under subsection (a) of Section 6 of Article VII of the Illinois Constitution of 1970; and
WHEREAS, subject to said Section, a home rule unit may exercise any power and perform any function pertaining to its government and affairs for the protection of the public health, safety, morals, and welfare; and
WHEREAS, the City of Aurora Police Department currently utilizes the Intrado Viper NG911 system, and;
WHEREAS, the Aurora Police Department has a need to be able to dispatch personnel while onsite at emergencies, and;
WHEREAS, Intrado Life & Safety Solutions Corporation is the sole provider that can connect these laptops to Intrado Viper, and;
WHEREAS, funds are available in the Information Technology Other Services/Wireless ETSB account 211-3537-421.38-13, and;
WHEREAS, pursuant to Aurora Code Section 2-335(a)(3) the desired product is provided by only one source in this situation.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Aurora, Illinois, as follows: requesting purchase of two laptops and warranty services from Intrado Life & Safety Solutions Corporation for an amount not to exceed of $28,806.