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TO: Mayor Richard C. Irvin
FROM: Shanita Thompson, Director IT Operations
Cecilia Soto, Customer Relations Manager
DATE: 10/25/2019
SUBJECT:
Request approval to pay the annual renewal with Accela, Inc. of San Ramon, California for their PublicStuff Customer Relationship Management (CRM) hosted solution in the amount of $35,391.49.
PURPOSE:
PublicStuff is the City's current Customer Service Division's citizen relationship system, substantially increasing methods of communication between the City and the public.
BACKGROUND:
PublicStuff offers local governments white-labeled citizen engagement apps and websites to extend access to city services giving the public a channel to communicate directly with their government.
DISCUSSION:
The Accela PublicStuff CRM system has modernized how citizens can communicate with the City. In addition to standard means of communication (phone, website forms, e-mail), PublicStuff accomodates:
- Mobile Apps
- Incident Reporting via Text Messaging
- Automatic GPS Location Detection
- Map Based Incident Tracking and Reporting
- Increased Transparency and Outward Facing Case Information
- Enhanced Internal Reporting Capabilities
The Finance Department has been contacted to ensure neither Accela, Inc. nor PublicStuff have outstanding debt with the City of Aurora.
The Legal Department is reviewing all related agreements and terms.
Payment for this renewal will be paid with 2020 monies due to the renewal expiring December 2019 and will not be paid until the first council meeting in January 2020. The renewal amount of $35,391.49 is budgeted in Information Technology subscription account number 101-1380-419.45-02 with a budgeted amount of $440,000.00.
Attached are Accela's Agreement/Order Form with a link to Accela's Terms & Conditions.
IMPACT STATEMENT:
Impact on the general public has been a positive one. PublicStuff has been a means of communication with the community.
RECOMMENDATIONS:
I request the proposed resolution be adopted.
cc: Infrastructure and Technology Committee
CITY OF AURORA, ILLINOIS
RESOLUTION NO. _________
DATE OF PASSAGE ________________
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A Resolution requesting approval to pay the annual renewal with Accela, Inc. of San Ramon, California for their PublicStuff Customer Relationship Management (CRM) hosted solution in the amount of $35,391.49.
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WHEREAS, the City of Aurora has a population of more than 25,000 persons and is, therefore, a home rule unit under subsection (a) of Section 6 of Article VII of the Illinois Constitution of 1970; and
WHEREAS, subject to said Section, a home rule unit may exercise any power and perform any function pertaining to its government and affairs for the protection of the public health, safety, morals, and welfare; and
WHEREAS, PublicStuff is the City's current Customer Service Division's citizen relationship system, substantially increasing methods of communication between the City and the public; and
WHEREAS, PublicStuff offers local governments white-labeled citizen engagement apps and websites to extend access to city services; and
WHEREAS, payment for this renewal will be paid with 2020 monies due to the renewal expiring December 2019. The renewal amount of $35,391.49 is budgeted in Information Technology subscription account number 101-1380-419.45-02 with a budgeted amount of $440,000.00
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Aurora, Illinois, as follows: subject to the approval of this item in the 2020 budget, authorize approval to pay an annual renewal with Accela, Inc. of San Ramon, California for their PublicStuff Customer Relationship Management (CRM) hosted solution in the amount of $35,391.49.